Hi, I'm Zen Junior - Senior Technical Support Manager at Sigma
I thrive on architecting robust cloud solutions and leading high-performing technical support teams. My passion lies in transforming complex operational challenges into streamlined, efficient processes that deliver exceptional value and foster innovation.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Managed global telecom infrastructure and automated tools at Google.
Currently leads technical support operations, focusing on efficiency and global scaling at Sigma.
Can help others by advising on cloud support optimization and scaling global teams.
🚀 Career trajectory
Foundational Systems Roles
Began career with system administration and development, building core technical skills.
✦ Linux System Administrator
✦ System Developer
Telecom & Infrastructure at Google
Focused on large-scale infrastructure, remote work enablement, and asset management.
✦ Infrastructure
✦ System Deployment
✦ Network Engineering
Cloud Support Leadership
Transitioned to cloud support management, optimizing global teams and processes.
✦ Team Management
✦ Incident Management
✦ ITIL
Senior Technical Support Manager
Currently leading technical support initiatives, driving efficiency and strategic growth.
✦ Cloud Architecture
✦ High Availability
✦ Architecture
💪🏻 Superpowers
Cloud Infrastructure Architect
Designing and deploying scalable cloud solutions
✦ Google Cloud Certified Professional - Cloud Architect.
✦ Managed telecom infrastructure and operations at Google.
✦ Designed and deployed integration labs for hardware and software.
Global Support Operations Leader
Optimizing 24/7 support teams for peak performance
✦ Led US Cloud Support Engineer Team at Thought Machine.
✦ Implemented follow-the-sun model for global support efficiency.
✦ Developed frameworks for customer expansion and headcount forecasting.
Process & Automation Innovator
Enhancing service reliability through technological solutions
✦ Migrated production support functions to Jira Service Management.
✦ Developed global solution for inbound phone support.
✦ Coded automated tools and reports to streamline operations.
I'm excited about
✦ Connecting with leaders in cloud infrastructure and scalable support systems.
✦ Exploring innovative strategies for global team management and operational excellence.
✦ Discovering opportunities to contribute to cutting-edge technological advancements.
I can help with
✦ Advise on optimizing cloud support operations for efficiency and reliability.
✦ Share best practices for managing and scaling global technical teams.
✦ Provide insights into implementing effective ITIL and incident management frameworks.
I would love your help on
✦ Identify emerging trends in cloud-native support technologies.
✦ Connect with VPs or Directors of Engineering in fast-growing tech companies.
✦ Find mentors with experience in scaling international support organizations.