Hi, I'm Will Kivinski - Customer Success & Talent Acquisition Strategy
I'm passionate about crafting exceptional customer experiences and building scalable teams and processes. I thrive in fast-paced tech environments, turning complex challenges into opportunities for growth and operational excellence. Let's connect!
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led foundational customer operations and monetization strategies at Google and YouTube.
Currently drives customer education and enablement at SeekOut, a talent acquisition software company.
Can help others by sharing expertise in scaling customer success functions and building operational processes.
🚀 Career trajectory
Foundational Years at Tech Giants
Gained broad experience across Google and YouTube, witnessing massive growth and supporting diverse functions from customer service to product monetization.
✦ YouTube
✦ Customer Operations
Startup & Scale-Up Specialist
Drove growth and operational excellence at AdRoll and Greenhouse, contributing to team expansion and developing new business initiatives like a certification program.
✦ AdRoll
✦ Greenhouse
✦ Team Leadership
Innovative Solutions & Customer Enablement
Leveraged AI for critical event safety (Super Bowl) at EC.ai and now focuses on customer education and enablement at SeekOut, building foundational expertise.
✦ EC.ai
✦ SeekOut
✦ Customer Education
💪🏻 Superpowers
Customer Experience Architect
Designing and delivering top-tier customer journeys.
✦ Managed diverse support teams, including remote vendors.
✦ Developed certification programs as a new revenue stream.
✦ Ensured safety and success for clients using AI solutions.
Growth & Scaling Navigator
Expert in building and expanding teams and operations.
✦ Supported rapid company growth from startup to enterprise.
✦ Staffed new large-scale facilities for content creators.
✦ Led QA teams for multi-channel customer support.
Talent & Education Catalyst
Empowering individuals and organizations through knowledge.
✦ Trained thousands on effective talent sourcing strategies.
✦ Contributed to DEIB initiatives and Employee Resource Groups.
✦ Supported product launches and monetization strategies.
I'm excited about
✦ Connecting with professionals passionate about customer experience and operational excellence.
✦ Exploring opportunities to help early-stage companies build robust customer-facing functions.
✦ Discovering new strategies and communities focused on talent development and retention.
I can help with
✦ Share best practices for building scalable customer support and success operations.
✦ Offer insights on developing effective customer education and enablement programs.
✦ Provide guidance on team leadership and fostering a customer-centric culture.
I would love your help on
✦ Identify emerging trends in customer success technology and AI applications.
✦ Connect with leaders in the HR tech and recruiting software space.
✦ Gain perspectives on scaling decentralized or remote-first teams effectively.