Hi, I'm Thibaut Martin - COO at Smart Role
I am passionate about humanizing technology to create effortless customer experiences. I thrive in the fast-paced, complex environments of startups where I can turn operational chaos into scalable, efficient systems.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Leveraged foundational experience at Google to master large-scale digital strategy and customer operations.
Currently driving business strategy and organizational efficiency as the COO and Co-Founder of a startup.
Offers expertise in operational design and AI implementation to help organizations scale their customer service functions.
🚀 Career trajectory
Foundation & Scaling
Built core competencies in digital marketing and strategy during tenure at Google.
✦ Big Tech Experience
✦ Strategic Marketing
Consultative Expertise
Launched an independent consultancy to solve complex CX and operational challenges for diverse clients.
✦ Specialized Consulting
✦ Operations Specialist
Founder & COO
Leading organizational growth and product integration as a co-founder in a startup environment.
✦ Founding Leadership
✦ Executive Operations
💪🏻 Superpowers
CX Operational Architect
Engineering scalable support frameworks
✦ Design end-to-end customer success workflows using data-driven insights.
✦ Integrate AI tools to automate high-volume support interactions effectively.
✦ Translate complex business requirements into streamlined operational processes.
Strategic Enterprise Partner
Fostering long-term client relationships
✦ Manage enterprise-level stakeholders to drive mutual growth and retention.
✦ Implement feedback loops that convert customer insights into product features.
✦ Orchestrate cross-functional collaboration between success, sales, and engineering.
Growth-Focused Leader
Building lean, high-output organizations
✦ Scale early-stage ventures from foundational operations to structural maturity.
✦ Develop performance management frameworks that cultivate top-tier talent.
✦ Execute go-to-market strategies that align with digital marketing objectives.
I'm excited about
✦ Exploring strategic partnerships with AI-first startups in the customer experience space.
✦ Connecting with fellow operators to exchange best practices on scaling internal systems.
✦ Seeking mentors within the founder community to refine long-term company vision.
I can help with
✦ Providing expert guidance on setting up scalable CX operations and support workflows.
✦ Advising on how to integrate AI solutions to boost team productivity and satisfaction.
✦ Sharing tactical frameworks for transitioning from a consultant to a startup founder.
I would love your help on
✦ Identifying efficient strategies for managing rapid organizational growth as a COO.
✦ Learning effective methods for balancing product vision with immediate customer demands.
✦ Connecting with experienced advisors in SaaS operations who can offer objective scaling advice.