Hi, I'm Tyler Wilson - Customer Experience Manager at XILO
I thrive on empowering B2B clients through exceptional customer success in the dynamic SaaS startup world. My passion lies in building strong relationships and ensuring customers gain maximum value, especially with innovative new products. I excel in fast-paced environments where proactive support drives growth.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Provided Associate Technical Account Management at Yardi, focusing on client solutions.
Leads Customer Success for SaaS startups, specializing in new B2B products.
Can help others by sharing expertise in customer retention and B2B SaaS growth.
🚀 Career trajectory
Foundation in Technical Account Management
Began career at Yardi, developing foundational skills in technical client support and account management.
✦ Technical Support
✦ Account Management
Leadership in Customer Experience
Progressed to leadership roles at XILO, managing customer support teams and driving overall customer experience strategies.
✦ Team Leadership
✦ Customer Experience
Customer Success Leadership
Currently focusing on customer success leadership within SaaS startups, emphasizing retention and growth for new market products.
✦ Customer Success
✦ SaaS
✦ B2B
💪🏻 Superpowers
Customer Retention Architect
Ensuring long-term client success and loyalty
✦ Develop and implement retention strategies for SaaS products.
✦ Proactively identify and address customer churn risks.
✦ Improve customer onboarding and adoption processes.
B2B SaaS Growth Driver
Scaling customer value in startup environments
✦ Expert in launching and supporting new market products.
✦ Specialize in driving adoption for complex B2B solutions.
✦ Translate customer feedback into product improvements.
Empathetic Technical Navigator
Bridging technical solutions with user needs
✦ Manage client relationships from technical onboarding to ongoing support.
✦ Translate complex technical features into business value.
✦ Resolve critical customer issues with efficiency and care.
I'm excited about
✦ Seeking to connect with leaders in the SaaS and startup ecosystem.
✦ Looking to explore innovative customer success strategies.
✦ Eager to share insights on scaling customer support in new ventures.
I can help with
✦ Advise on building effective customer onboarding programs.
✦ Share best practices for B2B customer retention strategies.
✦ Offer insights into managing customer success in early-stage startups.
I would love your help on
✦ Recommendations for scaling customer success teams.
✦ Insights into customer acquisition strategies for SaaS.
✦ Introductions to VCs focused on B2B SaaS investments.