Hi, I'm Swagata Sarma - Customer Success & Account Growth Strategist (Google Ads SEA) at Google
I thrive on architecting customer success and operational excellence at Google, turning complex challenges into scalable growth opportunities. My passion is in enabling client success and optimizing strategies within the ads and platform ecosystem.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led customer success and account growth strategies for Google Ads in the SEA region.
Drove advertiser growth and resolved critical platform escalations at Google.
Can help others by providing expertise in customer retention and operational excellence.
🚀 Career trajectory
Foundational Hospitality Experience
Gained early experience in guest experience and operations at Taj Hotels, followed by revenue management at ITC Hotels.
✦ Hospitality
✦ Revenue Management
Transition to Tech Operations
Moved into a strategic role at Google, focusing on Ads and Platform Operations.
✦ Tech
✦ Operations
Current Focus: Customer Success & Growth
Currently driving customer success and account growth strategies within Google Ads for the SEA region.
✦ Customer Success
✦ Growth Strategy
✦ Google Ads
💪🏻 Superpowers
Customer Growth Architect
Transforming customer engagement into revenue streams.
✦ Drive advertiser growth through strategic account management.
✦ Optimize customer lifecycle for increased product adoption.
✦ Enable revenue through tailored growth strategies.
Operational Excellence Navigator
Streamlining complex systems for maximum efficiency.
✦ Improve operational frameworks for scalability.
✦ Resolve high-impact platform escalations effectively.
✦ Implement process improvements for operational excellence.
Client Problem-Solving Catalyst
Leveraging insights to tackle client challenges.
✦ Excel in customer success and client-facing problem resolution.
✦ Conduct root cause analysis for persistent issues.
✦ Foster cross-functional collaborations for impactful solutions.
I'm excited about
✦ Connecting with innovators to explore scalable growth solutions.
✦ Discovering new strategies for customer retention and lifecycle optimization.
✦ Finding collaborators to enhance platform trust and operational efficiency.
I can help with
✦ Offer insights into customer success strategies for platform growth.
✦ Share best practices for operational excellence in tech environments.
✦ Provide expertise on revenue enablement for digital advertising clients.
I would love your help on
✦ Recommendations for advanced customer analytics tools.
✦ Connections to leaders in emerging ad technology.
✦ Guidance on scaling customer support frameworks globally.