Hi, I'm Stephen Baker - Chief Revenue Officer and Chief Customer Officer at CurrencyFair
I am obsessed with the intersection of scalable revenue growth and human-centric customer experiences. I thrive in high-stakes environments where I can simplify complex operations and build resilient, elite teams.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led global monetization integrity and advertiser experience strategies for TikTok during its peak global expansion phase.
Currently serves as the Chief Revenue and Customer Officer, spearheading business transformation for a fintech venture.
Offers deep expertise in structuring scalable go-to-market organizations and optimizing the full customer lifecycle.
🚀 Career trajectory
Search & Tech Growth Foundations
Spent years navigating the programmatic advertising landscape at Google.
✦ Adtech Scaling
✦ Search Specialist
Global Ecosystem Leadership
Led advertiser experience and monetization integrity during a period of massive hypergrowth at TikTok.
✦ Global Team Lead
✦ Monetization Strategy
Strategic Revenue Command
Currently driving total business transformation as a dual-functional CRO and CCO at CurrencyFair.
✦ C-Suite Leadership
✦ Business Transformation
💪🏻 Superpowers
Revenue Engine Architect
Engineering scalable growth through data-driven operations
✦ Architected enterprise-grade sales and operations for global tech giants.
✦ Transformed adtech programmatic performance into high-margin revenue streams.
✦ Scaled complex go-to-market teams across diverse international markets.
Customer Journey Alchemist
Unifying service and support to drive retention
✦ Humanized digital advertising experiences for millions of global marketers.
✦ Redesigned the full lifecycle of customer engagement for fintech platforms.
✦ Leveraged customer sentiment data to optimize product and policy frameworks.
Operational Lean Strategist
Applying rigorous discipline to chaotic growth environments
✦ Utilized Lean Six Sigma methodologies to eliminate process bottlenecks.
✦ Built resilient support infrastructures within high-stakes, rapid-growth orgs.
✦ Aligned cross-functional teams toward unified commercial performance targets.
I'm excited about
✦ Exploring strategic partnerships with venture-backed founders navigating growth stages.
✦ Connecting with leaders focused on the intersection of fintech and digital transformation.
✦ Gaining fresh perspectives on building culture-first commercial teams in the European market.
I can help with
✦ Advise on scaling customer success and commercial operations for early-stage fintech ventures.
✦ Provide guidance on navigating complex adtech policy and global monetization frameworks.
✦ Mentor emerging revenue leaders on building resilient, cross-functional go-to-market teams.
I would love your help on
✦ Discussing novel approaches to integrating AI within customer-facing service operations.
✦ Finding new perspectives on managing cross-border regulatory impacts in modern fintech.
✦ Connecting with peers experiencing the unique challenges of C-suite pivots in growth companies.