Hi, I'm Sheila Murphy - Go Confidently in the Direction of your Dreams, Live the Life you have Imagined! -Henry David Thoreau
I thrive on transforming customer experiences through advanced contact center analytics and workforce optimization. My passion lies in uncovering innovative solutions and driving strategic business growth, especially within dynamic, forward-thinking environments where impactful projects come to life.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Avaya, developing foundational expertise in contact center solutions and consulting.
Pioneered innovative contact center solutions at Google, focusing on large-scale impact and workforce optimization.
Can help others by providing guidance on optimizing contact center operations and building intentional career paths.
🚀 Career trajectory
Foundation in Contact Center Solutions
Developed expertise in contact center solutions and consulting at Avaya, laying the groundwork for specialized knowledge.
✦ Consulting
✦ Solutions Architecture
Driving Business Realization
Focused on realizing business potential and optimizing customer service operations at Vonage.
✦ Business Strategy
✦ Customer Experience
Pioneering Scalable Solutions
Currently contributing to advanced contact center solutions at Google, focusing on innovation and large-scale impact.
✦ Tech Innovation
✦ Workforce Optimization
Curating Future Growth
Actively shaping the next phase of a career with intentionality and a focus on personal and professional evolution.
✦ Intentional Living
✦ Career Development
💪🏻 Superpowers
Contact Center Optimization Architect
Designing efficient and effective customer service operations
✦ Leveraging workforce optimization for peak contact center performance.
✦ Analyzing data to drive improvements in customer satisfaction and operational efficiency.
✦ Implementing solutions to enhance contact center productivity and resource allocation.
Strategic Growth Catalyst
Identifying and realizing new opportunities for business advancement
✦ Translating complex data into actionable strategies for business growth.
✦ Pioneering innovative solutions in contact center technology at Google.
✦ Driving customer CARE business realization through expert strategic guidance.
Intentional Career Curator
Proactively shaping professional journeys for maximum impact
✦ Embracing personal growth to align career with life aspirations.
✦ Actively seeking new challenges and opportunities for continuous learning.
✦ Building a future defined by purpose and intentional professional development.
I'm excited about
✦ Discovering innovative approaches to workforce optimization and contact center analytics.
✦ Connecting with forward-thinking professionals to explore emerging trends in customer experience.
✦ Finding opportunities to contribute expertise and drive impactful projects in strategic areas.
I can help with
✦ Offer insights into optimizing contact center operations for efficiency and customer satisfaction.
✦ Share strategies for leveraging data analytics to achieve business realization.
✦ Provide guidance on building intentional career paths and personal growth strategies.
I would love your help on
✦ Gain exposure to emerging technologies and cross-industry best practices.
✦ Connect with potential collaborators on innovative customer engagement projects.
✦ Receive introductions to leaders in AI-driven customer service and analytics.