Hi, I'm Ray Yulo - Head of Operations and Customer Success at INFLXD.
I thrive on architecting operational excellence and building high-performing global teams, particularly where precision and innovation drive critical business outcomes. My passion is fostering environments where process, people, and technology converge for extraordinary results, especially within fast-paced, demanding industries.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led global BPO operations with 20+ years of experience at companies like Google and Thomson Reuters.
Currently drives 99%+ accuracy in AI transcription/translation as Head of Operations at INFLXD.
Can help others by architecting scalable operations, improving process excellence, and developing global teams.
🚀 Career trajectory
Foundation in BPO Operations
Gained over 20 years of experience in BPO operations leadership roles.
✦ BPO
✦ Operations Management
✦ Service Delivery
Process Excellence & Quality Leadership
Became a Lean Six Sigma Master Black Belt and PQA Senior Assessor, leading global operational excellence initiatives.
✦ Lean Six Sigma
✦ Process Improvement
✦ Quality Assurance
Strategic Operations at INFLXD
Transitioned to INFLXD, first as a Senior Consultant, then leading Operations and Customer Success for a global remote workforce.
✦ Strategy
✦ Global Leadership
✦ Customer Success
💪🏻 Superpowers
Mastering Operational Excellence at Scale
Driving accuracy and efficiency in complex, high-stakes environments.
Leading global remote teams to achieve 99%+ accuracy in AI transcription/translation.
Implementing Lean Six Sigma methodologies for process optimization.
Ensuring client satisfaction in demanding financial and expert network industries.
Architect of High-Performing Teams
Cultivating accountability and employee engagement for transformational results.
Developing leaders and fostering cultures of collaboration.
Designing and deploying OKR frameworks for strategic alignment.
Championing innovation while maintaining operational consistency.
Global Quality Assurance Advocate
Leveraging international frameworks to elevate organizational quality.
Assessing companies using the Philippine Quality Award framework.
Training assessors and improving quality award criteria.
Contributing to national recognition for operational excellence.
I'm excited about
Connecting with leaders in AI, fintech, and operational excellence to share best practices.
Exploring innovative strategies for scaling remote operations and talent development.
Finding collaborators passionate about driving efficiency and quality in global service delivery.
I can help with
Share expertise in implementing OKRs and Lean Six Sigma for measurable business impact.
Advise on building and managing high-performing global remote teams.
Offer insights into achieving and exceeding critical accuracy metrics in service delivery.
I would love your help on
Identifying emerging technologies that can further enhance transcription and translation accuracy.
Connecting with experts in AI-driven customer experience for the financial sector.
Learning about innovative talent acquisition and retention strategies for specialized remote roles.