Hi, I'm Paul Thompson - CCMA Board Member (Voluntary) at CCMA Ireland
I am driven by the belief that people thrive when they have the clarity to focus on their unique strengths. I love helping teams reclaim their time through intentional design and honest conversation.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led global customer experience operations and transformation at industry giants like Google and LinkedIn.
Currently builds custom tools to automate repetitive tasks for SMEs and charities as a co-founder.
Provides expert coaching and operational consulting to help organizations reclaim lost capacity.
š Career trajectory
Global Enterprise Scaler
Spent twenty years leading global customer experience operations at Fortune 500 tech firms.
ā¦ CX Strategy
ā¦ Global Leadership
Independent Founder
Transitioned to entrepreneurship to democratize enterprise-grade efficiency for local businesses and charities.
ā¦ Founder
ā¦ Innovation
šŖš» Superpowers
Operational Architect
Engineering workflows that generate sustainable organizational capacity
ā¦ Identifies and eliminates repetitive manual work bottlenecks.
ā¦ Designs scalable systems for micro and medium-sized enterprises.
ā¦ Translates high-level strategy into actionable team workflows.
Ethical AI Strategist
Navigating the intersection of policy, trust, and practical implementation
ā¦ Applies academic rigor in advanced AI to business problems.
ā¦ Mitigates algorithmic bias through strong governance frameworks.
ā¦ Educates leadership teams on ethical adoption of emerging technologies.
Career Catalyst
Empowering professionals through clarity and authentic transition support
ā¦ Provides direct, high-stakes coaching for career pivots.
ā¦ Refines individual value propositions for maximum professional impact.
ā¦ Facilitates honest, goal-oriented dialogues that accelerate growth.
I'm excited about
ā¦ Exploring strategic partnerships with innovative tech-for-good organizations.
ā¦ Connecting with fellow leaders to exchange insights on scalable operational frameworks.
ā¦ Discovering new cohorts to mentor in the intersection of AI and human performance.
I can help with
ā¦ Providing expert guidance on automating repetitive operational tasks to boost team capacity.
ā¦ Offering honest, actionable feedback on career pivots and personal professional branding.
ā¦ Advising small business founders on implementing ethical AI policies and governance.
I would love your help on
ā¦ Finding new channels to connect with mission-driven charities needing operational support.
ā¦ Identifying peer groups of founders focused on sustainable, human-centric business growth.
ā¦ Learning best practices from others scaling impact-focused professional coaching services.