Hi, I'm Miriam Shahidi - Enterprise Sales | Certified Scrum Master | Customer Engagement & GTM
I thrive on bridging the gap between sales processes and exceptional support, creating cultures of engagement, communication, and innovation. My passion lies in enhancing value delivery through energetic touchpoints and fostering courageous learning environments.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Hewlett-Packard Enterprise Professional Services, gaining foundational experience in tech.
Currently focused on creating engaging experiences as a STEM Educator and Facilitator, driving growth cultures.
Can help organizations redefine customer and team experiences by fostering trust and authenticity.
🚀 Career trajectory
Foundation in Tech Sales & Support
Gained 8+ years of experience in enterprise sales, customer engineering, and success, focusing on infrastructure modernization and SaaS solutions.
✦ SaaS Sales
✦ Customer Success
✦ Solution Architecture
Transition to Facilitation & Education
Shifted focus to consulting, facilitating, and educating, leveraging expertise in customer engagement and CX strategy.
✦ Facilitation
✦ Consulting
✦ Customer Engagement
Current Role: Experience Creator
Currently creating experiences as a STEM Educator and Experience Creator, and as a Facilitator, driving growth cultures.
✦ STEM Education
✦ Experience Design
✦ Team Building
💪🏻 Superpowers
Customer Experience Architect
Designing exceptional journeys and fostering advocacy.
✦ Redefine highest levels of customer advocacy and engagement.
✦ Create cultures of trust, respect, and authenticity.
✦ Enhance communication, innovation, and problem-solving.
Agile Transformation Facilitator
Guiding teams through Scrum and iterative improvement.
✦ Certified Scrum Master with 8+ years in tech sales.
✦ Improve sales processes and solution delivery.
✦ Facilitate experimentation and habit-building for growth.
Engagement Catalyst
Bringing energy and focus to team and customer interactions.
✦ Master the 'art of noticing' and mindful observation.
✦ Add real energy to value-defining customer touchpoints.
✦ Educate and empower teams for better collaboration.
I'm excited about
✦ Discovering innovative approaches to customer and team engagement.
✦ Connecting with leaders passionate about CX and agile methodologies.
✦ Exploring opportunities to implement transformative engagement strategies.
I can help with
✦ Advise on crafting exceptional customer and team experiences.
✦ Facilitate workshops on building trust and fostering growth cultures.
✦ Share insights on improving sales processes and customer advocacy.
I would love your help on
✦ Identify organizations prioritizing deep customer-centricity.
✦ Connect with leaders focused on innovative employee engagement.
✦ Find collaborators for developing new CX frameworks.