Hi, I'm Michaël Verrept - Productexpert at Connective
I am driven by the intersection of complex IT systems and human-centric design. I thrive in environments where I can translate technical logic into accessible tools that simplify and improve the daily user experience.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Built a strong foundation in frontline technical support and server administration.
Currently translates complex technical requirements into user-focused product solutions.
Helps product teams optimize customer engagement by aligning technical systems with user needs.
🚀 Career trajectory
Foundational Support
Started in frontline IT support and internal sales, mastering the basics of networking, server management, and customer communication.
✦ IT Support
✦ Sales
Product Evolution
Transitioned into a dedicated product role, applying technical background to shape software solutions rather than just maintaining them.
✦ Product Expert
✦ Strategy
💪🏻 Superpowers
Empathetic Technical Translator
Humanizing complex IT infrastructures
Synthesizes technical documentation into clear, human-centric product strategies.
Aligns ITIL processes with genuine end-user pain points.
Simplifies complex systems to improve overall customer satisfaction.
Customer-First Solution Architect
Driving satisfaction through functional design
Leverages deep understanding of ticketing and CRM systems to refine workflows.
Identifies friction points within user journeys to optimize engagement.
Translates business needs into robust, user-friendly digital tools.
Systems Reliability Expert
Ensuring stability across technical stacks
Maintains expertise in network administration and server environments.
Applies rigorous logic to troubleshooting and permission management.
Delivers consistent system performance through disciplined technical oversight.
I'm excited about
Exploring cross-industry product development methodologies to broaden my perspective.
Connecting with leaders focused on human-centric digital transformation strategies.
Identifying new ways to integrate empathy into technical product roadmaps.
I can help with
Providing practical insights into streamlining IT ticketing and customer support systems.
Advising on how to align technical product features with end-user requirements.
Sharing strategies for balancing complex system administration with user-friendly design.
I would love your help on
Gaining mentorship on scaling product management impact within larger organizations.
Learning from professionals about navigating shifts into senior product leadership roles.
Connecting with peers in SaaS product development to exchange industry best practices.