Hi, I'm Michaël Verrept - Productexpert at Connective
I am driven by the intersection of complex IT systems and human-centric design. I thrive in environments where I can translate technical logic into accessible tools that simplify and improve the daily user experience.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Built a strong foundation in frontline technical support and server administration.
Currently translates complex technical requirements into user-focused product solutions.
Helps product teams optimize customer engagement by aligning technical systems with user needs.
🚀 Career trajectory
Foundational Support
Started in frontline IT support and internal sales, mastering the basics of networking, server management, and customer communication.
✦ IT Support
✦ Sales
Product Evolution
Transitioned into a dedicated product role, applying technical background to shape software solutions rather than just maintaining them.
✦ Product Expert
✦ Strategy
💪🏻 Superpowers
Empathetic Technical Translator
Humanizing complex IT infrastructures
✦ Synthesizes technical documentation into clear, human-centric product strategies.
✦ Aligns ITIL processes with genuine end-user pain points.
✦ Simplifies complex systems to improve overall customer satisfaction.
Customer-First Solution Architect
Driving satisfaction through functional design
✦ Leverages deep understanding of ticketing and CRM systems to refine workflows.
✦ Identifies friction points within user journeys to optimize engagement.
✦ Translates business needs into robust, user-friendly digital tools.
Systems Reliability Expert
Ensuring stability across technical stacks
✦ Maintains expertise in network administration and server environments.
✦ Applies rigorous logic to troubleshooting and permission management.
✦ Delivers consistent system performance through disciplined technical oversight.
I'm excited about
✦ Exploring cross-industry product development methodologies to broaden my perspective.
✦ Connecting with leaders focused on human-centric digital transformation strategies.
✦ Identifying new ways to integrate empathy into technical product roadmaps.
I can help with
✦ Providing practical insights into streamlining IT ticketing and customer support systems.
✦ Advising on how to align technical product features with end-user requirements.
✦ Sharing strategies for balancing complex system administration with user-friendly design.
I would love your help on
✦ Gaining mentorship on scaling product management impact within larger organizations.
✦ Learning from professionals about navigating shifts into senior product leadership roles.
✦ Connecting with peers in SaaS product development to exchange industry best practices.