Hi, I'm Maisee Xiong - People Operations, Strategic Operations Lead at Lilt
I am deeply driven by the challenge of turning organizational ambiguity into elegant, human-centered systems. I thrive in high-stakes environments where design strategy and operational rigor intersect perfectly.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led high-impact design program management initiatives at Salesforce to optimize cross-functional team output.
Currently oversees strategic operations at Lilt while humanizing enterprise workflows through design-centered methodology.
Provides expert guidance on translating complex business requirements into seamless, user-focused operational structures for teams.
🚀 Career trajectory
Commercial + Sales Operations Foundation
Began at PG&E as an Account Manager supporting small and medium-sized businesses — solving customer issues, exceeding annual sales goals, and helping improve team sales strategies.
✦ SMB Customer Success
✦ Sales Strategy
✦ Sales Operations
✦ Account Management
Change, Product + Systems Transformation
Expanded from helping customers directly to improving the systems that helped teams serve customers better. Led and supported change management, CRM transformation, and cross-functional process improvements at the intersection of people, products, and operations.
✦ Change Management
✦ Process Optimization
✦ Product Management
Human-Centered Strategic Operations
Pivoted into Design Strategy after seeing how technology, design, and people-centered change could transform the way organizations work. Combined design strategy, program management, and operations at Capital One, Salesforce, and Lilt to lead complex programs and build scalable systems.
✦ Design Program Management
✦ Strategic Operations
✦ Design Strategy
✦ People Operations
💪🏻 Superpowers
Systems Architect of Complexity
Uncovering efficiency in fragmented workflows
✦ Architects operational frameworks that reduce friction in cross-functional design teams.
✦ Synthesizes complex data streams into actionable product development roadmaps.
✦ Streamlines internal processes to accelerate delivery cycles.
Human-Centered Systems Designer
Humanizing enterprise processes through design thinking
✦ Applies user experience methodology to optimize internal business operations.
✦ Translates user research into empathetic service design interventions.
✦ Aligns customer journeys with institutional capacity to drive adoption.
Adoption & Change Catalyst
Driving organizational evolution and adoption
✦ Mobilizes stakeholders around technical transitions using strategic communication.
✦ Builds consensus through persuasive, data-backed operational storytelling.
✦ Facilitates seamless adoption of new technologies through targeted training.
I'm excited about
✦ Exploring new paradigms in operational design, strategic scaling, and AI adoption; especially, the practical ways AI can improve how employees work, learn, and thrive.
✦ Helping teams get onboard with AI in ways that feel safe, empowering, human, and actually useful; not cumbersome, confusing, or fear-driven.
✦ Connecting with innovative leaders who care about human-centered product development, thoughtful change management, and strong human-in-the-loop partnerships with AI systems.
✦ Designing the systems, rituals, and learning environments that help people build confidence, adopt new tools, and realize the benefits of change over time.
I can help with
✦ Applying human-centered design to operational systems, internal tools, employee experiences, and cross-functional workflows.
✦ Reviewing project plans, processes, or operating models to identify friction, clarify ownership, and reduce systemic bottlenecks before execution.
✦ Designing adoption strategies that help employees and users understand the “why,” build trust, and move toward meaningful behavior change and benefits realization.
✦ Facilitating workshops that translate complex ideas into clear, collaborative, action-oriented next steps.
I would love your help on
✦ Connecting with leaders, teams, and organizations looking for someone who can bring structure to ambiguity, scale operations thoughtfully, and guide people through change.
✦ Learning best practices for scaling teams, systems, and adoption programs without losing the human experience along the way.
✦ Gaining insight into AI-enabled operations, employee experience, and responsible adoption models that improve both business outcomes and the way people work.
✦ Connecting with founders, operators, and creative business owners who have built resourcefully; especially those who started or grew a business without significant upfront capital.