Hi, I'm Karisa Eberly - Customer Success & Program Operations Manager | Former Google | EdTech & SaaS Experience
I thrive on bridging the gap between complex technology and meaningful user experiences, particularly in SaaS and EdTech. My passion lies in transforming operations and fostering genuine customer connections, especially where education and innovation intersect.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Worked at Google, a global tech leader, in program and operations management.
Currently drives customer success and operational excellence in SaaS and EdTech.
Can help others by sharing strategies for optimizing customer success workflows and program operations.
🚀 Career trajectory
Foundational Customer Success
Began career focused on direct customer interaction and support, building a strong foundation in client relations and service.
✦ Customer Support
✦ Customer Service
SaaS & EdTech Specialization
Transitioned into specialized roles within SaaS and EdTech, deepening expertise in customer success management and program operations.
✦ SaaS
✦ EdTech
✦ Customer Success Management
Strategic Program Leadership
Advanced to program and operations management at a leading technology company, driving strategic initiatives and operational efficiency.
✦ Program Management
✦ Operations
AI-Driven HealthTech
Currently applying comprehensive customer success and operational expertise to the innovative HealthTech sector.
✦ Customer Success
✦ Program Operations
✦ HealthTech
💪🏻 Superpowers
Customer Journey Architect
Crafting exceptional client experiences from onboarding to advocacy.
✦ Designed and implemented customer success programs for SaaS products.
✦ Managed client escalations to ensure high satisfaction and retention.
✦ Transformed operational processes for improved user experience.
Operational Excellence Navigator
Streamlining complex programs and driving efficiency.
✦ Led product and operations programs at a global tech leader.
✦ Developed strategies for scalable program management and execution.
✦ Enhanced organizational effectiveness through data-driven insights.
EdTech Innovator
Bridging education principles with technology solutions.
✦ Applied teaching and curriculum development skills to professional roles.
✦ Focused on user adoption and engagement in educational technology.
✦ Leveraged classroom management insights for team collaboration.
I'm excited about
✦ Seeking to connect with leaders in AI and HealthTech to explore innovative customer strategies.
✦ Looking to engage with peers for insights on scaling operations in high-growth tech environments.
✦ Eager to discover new communities focused on operational excellence and customer advocacy.
I can help with
✦ Provide expertise in optimizing customer success workflows for SaaS and EdTech.
✦ Share strategies for effective program management and operational efficiency.
✦ Offer insights on building strong client relationships and driving customer satisfaction.
I would love your help on
✦ Discovering emerging trends in AI applications within healthcare.
✦ Gaining perspectives on navigating early-stage startup operational challenges.
✦ Connecting with seasoned professionals in product operations and strategy.