Hi, I'm Joy Liu - Senior Design Manager at ServiceNow | Leading Enterprise User Experience | Mentor, Community Builder
I transform complex organizational challenges into elegant user experiences. My passion lies in empowering teams and building impactful product narratives, thriving in environments where strategic vision meets tangible UX execution. I'm driven to create and mentor.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Samsung Electronics America, focusing on graphic design.
Leading design strategy and execution for enterprise-scale product innovation at ServiceNow.
Can help others by guiding professionals through enterprise UX challenges and career navigation.
🚀 Career trajectory
Foundation in Product Design
Grew from Staff Product Designer to Senior Staff Product Designer at ServiceNow, deepening expertise in user-centered design and interaction.
✦ Product Design
✦ Interaction Design
Management Ascent
Transitioned into Product Design Management, then Senior Product Design Manager, focusing on leading teams and strategic vision.
✦ Design Management
✦ Team Leadership
Enterprise UX Leadership
Currently leading Enterprise User Experience at ServiceNow, shaping product narratives and driving innovation.
✦ Enterprise UX
✦ Product Strategy
💪🏻 Superpowers
Enterprise UX Visionary
Crafting intuitive experiences for complex platforms.
✦ Leading design strategy for ServiceNow's enterprise solutions.
✦ Translating organizational chaos into user-centered product roadmaps.
✦ Ensuring tangible, launch-able UX outcomes.
Cross-Functional Catalyst
Fostering collaboration for impactful product development.
✦ Empowering teams to build cohesive product narratives.
✦ Bridging the gap between technical and creative disciplines.
✦ Driving alignment for successful product launches.
Generous Design Mentor
Nurturing emerging talent in the UX field.
✦ Offering pro-bono mentorship to recent graduates.
✦ Providing guidance on career navigation within UX.
✦ Sharing insights on breaking into the design industry.
I'm excited about
✦ Discovering new collaborators with expertise in emerging tech trends.
✦ Exploring opportunities to share insights on scaling design teams.
✦ Connecting with leaders passionate about innovative product development.
I can help with
✦ Guiding professionals on navigating enterprise UX challenges.
✦ Mentoring individuals looking to advance their design careers.
✦ Sharing strategies for building cohesive product narratives.
I would love your help on
✦ Connecting with innovators in the AI and AR space.
✦ Finding peers focused on sustainable design practices.
✦ Identifying opportunities for impactful cross-industry collaborations.