Hi, I'm Janet Ausbury - Content and knowledge management for product and service/support
I'm passionate about transforming complex product information into clear, accessible content. I thrive on creating intuitive user experiences and building robust knowledge systems, especially within tech and e-commerce environments. Let's connect!
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Walmart Labs, focusing on e-commerce and digital media content strategy.
Currently driving content and knowledge management for product and support at TEKsystems.
Can help others by advising on knowledge base structuring for improved searchability and user adoption.
🚀 Career trajectory
Content Strategist Foundation
Began by shaping content strategy at Walmart Labs, focusing on e-commerce and digital media.
✦ Content Strategy
✦ E-commerce
UX Writing and Design Expertise
Grew into a UX Writer/Content Designer role at Google, refining user experiences through language.
✦ UX Writing
✦ Content Design
Content and Knowledge Management Focus
Currently advancing content and knowledge management for product and support at TEKsystems.
✦ Knowledge Management
✦ Content Design
✦ Product Support
💪🏻 Superpowers
Master of Knowledge Architecture
Designing systems that organize and disseminate information effectively.
✦ Develops content strategies for product and support knowledge bases.
✦ Implements KCS methodology to improve service efficiency.
✦ Manages content lifecycles from creation to archival.
UX Content Navigator
Crafting user-centric content for seamless product experiences.
✦ Writes clear, concise UX copy that guides users through complex interfaces.
✦ Collaborates with design and product teams to integrate content strategy.
✦ Conducts usability testing to refine content effectiveness.
Generative AI Pioneer
Leveraging cutting-edge AI for innovative content solutions.
✦ Explores and applies GenAI tools for content creation and optimization.
✦ Develops effective AI prompting strategies for desired outputs.
✦ Integrates AI into content workflows to enhance productivity.
I'm excited about
✦ Eager to connect with AI and GenAI innovators to explore advanced content applications.
✦ Seeking opportunities to contribute to communities focused on knowledge management best practices.
✦ Looking to discover and collaborate on projects that redefine user education through content.
I can help with
✦ Advise on structuring knowledge bases for better searchability and user adoption.
✦ Provide guidance on crafting clear and effective UX copy for digital products.
✦ Share insights on integrating generative AI into content creation workflows.
I would love your help on
✦ Connecting with leaders in emerging AI applications for content strategy.
✦ Finding collaborators for projects exploring novel knowledge-sharing platforms.
✦ Gaining insights into advanced techniques for user journey mapping with content.