Hi, I'm Sonia Lorbeski - Director of Advocacy Enablement at Included Health
I am fueled by the challenge of transforming operational chaos into clear, impactful structures. I thrive in high-growth environments where I can build pathways for team success and drive meaningful change.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Spent over a decade scaling learning and support programs across massive global divisions at Google.
Currently leads advocacy enablement by unifying product insights with customer strategy for high-functioning teams.
Provides expert frameworks for building scalable enablement programs and fostering leadership development in organizations.
🚀 Career trajectory
Foundation and Adaptability
Began by mastering frontline consumer experience at Google, developing a deep analytical lens for customer problems.
✦ Frontline Mastery
✦ Analytical Problem Solving
Operational Leadership
Shifted into program management and learning strategy, focusing on scaling support operations across cloud and global divisions.
✦ Program Scaling
✦ Learning Strategy
Executive Advocacy
Currently driving global enablement strategy, focusing on high-level operational excellence and cross-functional synergy at Included Health.
✦ Executive Enablement
✦ Strategic Influence
💪🏻 Superpowers
Enablement Architect
Translating operational complexity into high-impact training programs
✦ Architected scalable knowledge base and CSAT frameworks.
✦ Streamlined operational SOPs for global support organizations.
✦ Transformed cross-functional data into actionable training strategies.
People Growth Catalyst
Mentoring high-performance teams through intentional leadership
✦ Managed complex manager-of-managers organizational structures.
✦ Cultivated talent development paths to improve team retention.
✦ Advanced organizational culture within remote-first environments.
Strategic Partner
Bridging product and advocacy for improved user experiences
✦ Partnered with Engineering to refine product feedback loops.
✦ Synthesized customer insights to guide roadmap development.
✦ Improved cross-departmental collaboration for customer success.
I'm excited about
✦ Exploring cutting-edge operational frameworks within emerging professional communities.
✦ Connecting with leaders who prioritize sustainable growth and employee enablement.
✦ Seeking opportunities to mentor emerging leaders navigating career transitions.
I can help with
✦ Providing expert guidance on architecting scalable support and enablement departments.
✦ Sharing proven strategies for building cross-functional partnerships between product and advocacy.
✦ Offering advice on cultivating high-functioning remote team environments and mentorship structures.
I would love your help on
✦ Gaining fresh perspectives on emerging trends in global support operations.
✦ Learning effective methods for navigating organizational change in high-growth environments.
✦ Finding new ways to leverage community intelligence for talent development initiatives.