Hi, I'm Nancy Tu - Operations Program Manager at Cooby
I am driven by the challenge of turning chaotic processes into clear, efficient systems. I thrive in high-stakes environments where deep empathy meets rigorous logic, finding my greatest energy in building scalable, impactful solutions for global teams.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Scaled complex customer success operations and managed high-value portfolios during a tenure at Google.
Architects cross-functional automation and operational programs that prioritize sustainable business growth and team efficiency.
Provides actionable guidance on optimizing support structures, managing stakeholder expectations, and implementing effective process improvements.
π Career trajectory
Foundation in Support
Mastered front-line problem solving and technical troubleshooting within large-scale service ecosystems.
β¦ Support Specialist
β¦ Foundational Ops
Strategic Scaling
Progressed to managing complex client portfolios, focusing on relationship retention and operational strategy at a global scale.
β¦ Customer Success
β¦ Strategic Management
Operations Leadership
Currently driving internal process architecture and automation strategy to optimize business health and organizational efficiency.
β¦ Ops Program Manager
β¦ Automation Leader
πͺπ» Superpowers
Operational Architect
Designing scalable systems for efficiency
β¦ Automated critical business workflows to reduce manual overhead significantly
β¦ Standardized quality assurance protocols across cross-functional departments
β¦ Streamlined operational bottlenecks to improve enterprise resource management
Strategic Advocate
Elevating the client experience through data
β¦ Transformed customer engagement models for high-value Google Ads portfolios
β¦ Resolved complex escalation conflicts by balancing technical needs and relationships
β¦ Leveraged data-driven insights to boost total client satisfaction metrics
Change Catalyst
Leading teams through complex transitions
β¦ Spearheaded cross-functional collaboration to align internal project roadmaps
β¦ Mentored team members in complex problem solving and communication strategies
β¦ Facilitated strategic stakeholder alignment during major service transformations
I'm excited about
β¦ Exploring innovative strategies for global process automation and scaling operations.
β¦ Connecting with leaders focused on sustainable business infrastructure and AI implementation.
β¦ Gaining insights into the evolving landscape of customer success in high-growth environments.
I can help with
β¦ Mentoring junior professionals on navigating complex, high-pressure corporate environments.
β¦ Consulting on operational workflow improvements to boost team productivity.
β¦ Sharing tactical frameworks for managing cross-functional projects and stakeholder buy-in.
I would love your help on
β¦ Navigating the transition from specialized corporate roles to broader operational leadership.
β¦ Understanding industry best practices for integrating AI into existing business workflows.
β¦ Connecting with peers building high-growth teams in the San Francisco ecosystem.