Hi, I'm Helena Mandelman - Operating Leader & Advisor at Independent Consultant
I thrive on building and re-architecting operating systems for B2B companies navigating hypergrowth. My passion is translating complex strategies into durable, scalable foundations that empower teams and delight customers.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Built and re-architected operating systems for hypergrowth B2B companies.
Currently heads Google Customer Experience, Measurement, Attribution & Privacy.
Can help scale operations and CX through AI and automation expertise.
🚀 Career trajectory
Early Google Growth
Grew with Google from its early days, establishing foundational sales and operational teams. Developed early GTM strategies and built new office locations.
✦ Early Stage
✦ GTM Foundation
Scaling Sales & Operations
Founded and managed sales agency teams, then led online sales and operations, demonstrating ability to build and scale specific business units.
✦ Sales Management
✦ Online Sales
✦ Team Building
Global CX Modernization
Led large-scale initiatives in Customer Experience, Measurement, Attribution, and Privacy, modernizing systems with automation and AI.
✦ Global Operations
✦ CX
✦ AI Integration
Independent Advisor
Now applying extensive operating and scaling experience to advise and coach leaders and companies navigating complex growth.
✦ Leadership Coach
✦ Advisor
✦ Operating Systems
💪🏻 Superpowers
Platform Architecture Mastermind
Designing and scaling complex operating systems for B2B growth.
✦ Re-architected global CX and GTM systems at Google.
✦ Integrated automation, AI, and reliability frameworks.
✦ Built 0-to-1 foundations and scaled them to 1-to-N.
Hypergrowth Navigator
Leading teams through rapid scaling and platform transitions.
✦ Managed hypergrowth environments within Google.
✦ Foundational experience from Google's early growth phases.
✦ Scaled new organizational and location builds effectively.
Customer Experience Innovator
Translating customer needs into robust, future-ready operating models.
✦ Modernized Customer Experience (CX) foundations.
✦ Leveraged AI-enabled workflows for enhanced CX.
✦ Focused on the intersection of customers, teams, and execution.
I'm excited about
✦ Connecting with visionary leaders building scalable B2B platforms.
✦ Exploring innovative strategies for customer experience in emerging tech.
✦ Finding opportunities to coach and mentor emerging talent.
I can help with
✦ Architecting robust operating models for rapid business scaling.
✦ Optimizing customer experience through technology and process.
✦ Guiding leadership teams through periods of significant change.
I would love your help on
✦ Insights into novel customer acquisition strategies for AI platforms.
✦ Connections to founders in the deep tech and automation space.
✦ Discussions on the future of privacy-preserving analytics.