Hi, I'm Erika Romero - Global External Workforce Business Partner @ Block | Ex-Google
I thrive on architecting global external workforces and integrating AI to revolutionize customer support. My passion lies in optimizing operations and fostering seamless vendor partnerships, driving innovation where technology meets strategic business needs.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Managed global contingent workforces across EMEA, APAC, and NORAM at Google.
Shaping global external workforce strategy at Block, focusing on AI integration.
Can share best practices in managing global contingent workforces and AI in customer support.
🚀 Career trajectory
Foundational Support
Began career in support roles, building core customer service skills.
✦ Customer Support
✦ Technical Support
Google Cloud Support Strategist
Transitioned into strategic planning for enterprise support at Google.
✦ Enterprise Support
✦ Strategic Planning
✦ Google Cloud
Global Vendor Program Leadership
Managed and scaled global vendor programs within Google Cloud Support.
✦ Vendor Management
✦ Program Management
✦ Global Operations
External Workforce Business Partner
Currently shaping global external workforce strategy at Block.
✦ External Workforce
✦ Business Partnering
✦ Block
💪🏻 Superpowers
Global Workforce Architect
Designing scalable, compliant external workforce programs.
✦ Manage global contingent workforce across EMEA, APAC, and NORAM.
✦ Ensure seamless operations through strategic vendor partnerships.
✦ Implement AI solutions for enhanced customer support delivery.
Customer Experience Innovator
Elevating support through AI and process optimization.
✦ Leverage AI in customer service for improved interactions.
✦ Apply Six Sigma principles for process improvements.
✦ Drive top-tier customer support via global vendor management.
Strategic Vendor Partner
Cultivating high-performance vendor relationships.
✦ Lead global vendor partnerships for critical support functions.
✦ Implement performance management for vendor success.
✦ Negotiate contracts ensuring service level agreements.
I'm excited about
✦ Exploring innovative workforce solutions and AI applications.
✦ Connecting with leaders in global operations and talent strategy.
✦ Discovering new approaches to optimize vendor partnerships.
I can help with
✦ Share best practices in managing global contingent workforces.
✦ Provide insights on integrating AI into customer support operations.
✦ Advise on building effective vendor management frameworks.
I would love your help on
✦ Recommendations for emerging AI tools in workforce management.
✦ Connections with experts in international employment law compliance.
✦ Insights into cutting-edge customer experience strategies.