Hi, I'm Elizabeth Floyd - Senior Product Support Manager (Gemini) at Google
I thrive on translating complex AI and Ad Tech concepts into exceptional user experiences. My passion lies in bridging Product, Sales, and Engineering to drive innovation, particularly within rapidly evolving AI products like Gemini.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led advertising solutions and advised global brands at Oracle and Google.
Currently leads consumer support strategy for Google's Gemini AI.
Can help others by sharing expertise in scaling AI support and product innovation.
🚀 Career trajectory
Foundation in Advertising Solutions
Built expertise in advertising technologies and client partnerships at Oracle and Google, advising global brands.
✦ Ad Tech
✦ Client Partnerships
✦ Google Ads
✦ Oracle
Transition to AI Product Support Leadership
Moved into a pivotal role managing product support for Google's cutting-edge Gemini AI, focusing on user experience and operational innovation.
✦ Product Support
✦ AI
✦ Gemini
✦ Strategic Planning
Advocate for User Experience
Championing the Voice of Customer, translating user feedback into product improvements and ensuring seamless global product launches.
✦ Voice of Customer
✦ Cross-Functional Leadership
✦ User Experience
💪🏻 Superpowers
AI Product Support Strategist
Driving user experience and product evolution through expert support management.
✦ Lead consumer support strategy for Google's Gemini AI.
✦ Translate user feedback into actionable product improvements.
✦ Operationalize support for rapidly evolving AI products.
Cross-Functional Collaboration Leader
Uniting Engineering, Product, and UX for seamless global product launches.
✦ Orchestrate end-to-end support for new feature rollouts.
✦ Provide real-time user signals to engineering teams.
✦ Ensure high-quality user experiences across modalities.
Advertising & Customer Solutions Expert
Advising global brands on advertising initiatives and customer success.
✦ Extensive experience with Google Ads and Analytics.
✦ Advised global brands on advertising strategies.
✦ Focused on improving customer experience with AI.
I'm excited about
✦ Exploring opportunities to connect with AI innovators and product leaders.
✦ Seeking collaborations on scaling support strategies for emerging technologies.
✦ Looking to share insights on user-centric product development.
I can help with
✦ Offer expertise in AI product support and user experience.
✦ Share strategies for successful feature launches and operational scaling.
✦ Provide insights on translating customer feedback into product improvements.
I would love your help on
✦ Identifying emerging trends in AI ethics and user privacy.
✦ Connecting with thought leaders in multimodal AI development.
✦ Exploring best practices for global customer support operations.