Hi, I'm Eugene Ganchits - Head of Digital Sales | Ex-Agoda | Ex-Google
I thrive on architecting global sales operations and customer success strategies, turning outsourced functions into revenue drivers. My passion lies in building high-performing, distributed teams that deliver excellence at scale, transforming complexity into tangible results.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Worked at Google, developing expertise in scaled operations and supplier strategy.
Currently leads digital sales centre delivery at Uber, driving sales growth through operational excellence.
Can advise on scaling customer support and sales operations through BPO partnerships.
🚀 Career trajectory
Foundation at Google
Developed expertise in Scaled Operations, managing supplier strategy and driving efficiency.
✦ Supplier Strategy
✦ Operations Efficiency
✦ Global Teams
Leadership at Agoda
Transitioned to Associate Director, focusing on broader leadership and strategic initiatives.
✦ Associate Director
✦ Strategic Initiatives
✦ APAC
Current Role at Uber
Leading Digital Sales Centre delivery, leveraging past experience to drive sales growth.
✦ Head of Digital Sales
✦ Sales Operations
✦ Delivery
💪🏻 Superpowers
BPO-Powered Sales Engine
Transforming outsourced operations into growth engines for scalable sales delivery.
✦ Design BPO governance models for sales activation.
✦ Enhance support quality and optimize cost-performance.
✦ Enable BPO partners to deliver commercial impact.
Global Customer Lifecycle Maestro
Expertise spanning customer success, sales operations, and post-sales program building.
✦ Built global post-sales programs at top tech firms.
✦ Scaled customer support and success operations internationally.
✦ Drove revenue growth through BPO-enabled sales.
Strategic Operations Architect
Bridging operational execution with commercial outcomes for strategic alignment.
✦ Led global teams across APAC and EMEA.
✦ Managed large-scale vendor ecosystems.
✦ Collaborated cross-functionally for customer-centric goals.
I'm excited about
✦ Discovering innovative strategies to scale digital sales operations globally.
✦ Connecting with leaders in sales technology and BPO partnerships.
✦ Exploring new frameworks for optimizing customer success in distributed teams.
I can help with
✦ Advise on scaling customer support and sales operations through BPO.
✦ Share best practices for managing global vendor ecosystems effectively.
✦ Provide insights on aligning customer experience with commercial goals.
I would love your help on
✦ Identifying emerging trends in AI for sales enablement.
✦ Connecting with experts in fintech sales strategies.
✦ Finding opportunities for strategic partnerships in e-commerce.