Hi, I'm Devang Parmar - Head - Enterprise Customer Lifecycle Management at You Broadband
I am driven by the challenge of turning technical complexity into a seamless customer experience. I thrive in high-stakes environments where strategy and execution must align to foster long-term loyalty.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Managed large-scale service assurance programs for Vodafone Netherlands across multi-year cycles.
Currently leads Enterprise Customer Lifecycle Management with a focus on revenue and retention.
Provides expertise in operationalizing complex technical requirements into scalable customer experience strategies.
🚀 Career trajectory
Foundational Growth Phase
Spent early career at Reliance Communications managing programs and service assurance, establishing deep technical roots in network operations.
✦ Service Assurance
✦ Program Management
International Scaling
Led service assurance teams at Vodafone Netherlands, focusing on European operational standards and global team coordination.
✦ Global Leadership
✦ Telecom Operations
Executive Lifecycle Focus
Currently spearheading Enterprise Customer Lifecycle Management, focusing on high-level strategy and revenue-driven service delivery.
✦ Strategic Leadership
✦ Customer Retention
💪🏻 Superpowers
CX Operational Architect
Designing scalable frameworks that transform support into retention
Develops end-to-end lifecycle management strategies for enterprise customers.
Maps technical requirements into effective, customer-centric service solutions.
Cross-Functional Bridge Builder
Uniting network operations and business delivery for seamless execution
Coordinates inter-discipline teams to resolve complex service escalations.
Facilitates seamless migrations through rigorous feasibility analysis and planning.
Digital Transformation Strategist
Implementing modern IT solutions for global engagement
Drives innovative technology integrations within large-scale telecom environments.
Leads digital transformations through proven Centers of Excellence models.
I'm excited about
Exploring new methodologies for AI-driven customer support automation.
Connecting with peer leaders to benchmark global customer experience standards.
Gaining insights into emerging digital transformation trends within telecommunications.
I can help with
Advising on service delivery framework optimization for complex technical environments.
Mentoring emerging leaders on managing high-stakes inter-departmental service escalations.
Sharing expertise in vendor management and strategic resource allocation.
I would love your help on
Seeking guidance on transitioning from traditional telecom to broader digital ecosystem leadership.
Interested in networking with peers focusing on enterprise lifecycle management innovation.
Looking for perspectives on balancing automation with human-centric support strategies.