Hi, I'm Dana Braun - Operations & Customer Success Leader | Ex-Google | Passionate About Scalable Operations & High-Impact Team Development | Driving Efficiency & Operational Excellence Across Global Teams
I thrive on scaling global operations and customer success, driving efficiency and innovation. My passion lies in building and leading high-performing, multicultural teams to achieve tangible results and enhance customer experiences.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Google, driving efficiency in premium customer support and technical consulting.
Currently scaling global operations and customer success teams, impacting millions in revenue.
Can share best practices in scaling global operations and developing high-performing teams.
🚀 Career trajectory
Early Career Foundations
Began at Google in Account Management, building foundational client relations and understanding digital advertising ecosystems.
✦ Account Management
✦ Digital Marketing
Strategic Consulting & Growth
Transitioned to Media & Platforms Solutions, focusing on consulting and driving strategy for key partners.
✦ Technical Consulting
✦ Strategy
✦ Client Relations
Leadership in Customer Operations
Stepped into leadership roles, heading EMEA Publisher Customer Care and then Publisher Solutions Consultants.
✦ Operations Management
✦ Customer Success
✦ Team Leadership
Current Leadership Role
Currently leading gTech Publisher Solutions Consultants, focusing on scalable operations and team development.
✦ Global Operations
✦ People Management
✦ Process Optimization
💪🏻 Superpowers
Global Operations Scaler
Expert in building and optimizing large-scale, cross-regional operational frameworks.
✦ Managed global teams across Operations, Support, and Consulting.
✦ Drove service innovation and process improvements for 1000+ employees.
✦ Ensured operational excellence impacting millions in revenue.
Customer Success Architect
Transforms customer support into a strategic driver of satisfaction and loyalty.
✦ Led Premium Customer Support and Technical Consulting functions.
✦ Implemented data-driven strategies to enhance customer experience.
✦ Managed escalations to ensure high-impact issue resolution.
High-Impact Team Developer
Cultivates high-performing teams through coaching and efficient people management.
✦ Developed global teams across multiple functions at Google.
✦ Applied Lean Six Sigma and coaching for performance enhancement.
✦ Fostered a growth-focused and collaborative leadership style.
I'm excited about
✦ Connecting with leaders in operational excellence and scaling strategies.
✦ Discovering innovative approaches to customer success and support.
✦ Exploring opportunities to share insights on global team development.
I can help with
✦ Share best practices in scaling global operations and customer support.
✦ Offer guidance on developing high-performing, multicultural teams.
✦ Provide strategic insights into driving operational efficiency and service innovation.
I would love your help on
✦ Connect with peers in FinTech or other highly regulated industries.
✦ Identify emerging trends in AI-driven customer support solutions.
✦ Find experts in advanced supply chain optimization strategies.